Manager, Customer Success
About the role
Front-line manager role for a CS team owning the full revenue motion (expansions and renewals) across mid-market and enterprise customers. Lead a team of CSMs, contribute to deals and negotiations, and build the CS playbook in an AI-first, hypergrowth environment. Report to the VP of Customer Success.
Responsibilities
- Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
- Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
- Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
- Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
- Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.
Qualifications
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
- Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
- Strong commercial instincts with a track record of coaching others to improve.
- A builder who has introduced processes and programs that measurably improved a CS organization.
- High standards, high accountability, and a coaching style that elevates team performance.
- Executive presence with customers, cross-functional partners, and senior leadership.
Skills
Benefits
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
- Daily meals provided.
- $300/month commuting stipend to help cover the cost of getting to and from the office.
About Juicebox
AI-powered talent sourcing for recruiters
In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.
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