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Customer Success Programs Lead (Scale)

Juicebox
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Hybrid (San Francisco)$180k - $280kFull-timePosted 2mo ago

About the role

Juicebox is hiring a Scale-focused Customer Success Programs Lead to own and build scalable CS programs, health scoring, lifecycle automation, and AI-powered customer journey initiatives for managed customers.

Responsibilities

  • Own customer health scoring: Build the framework that gives CSMs earlier risk detection and clearer expansion opportunities through account health, adoption signals, renewal risk, and activation insights.
  • Scale CSM engagement: Design the automations, sequences, and triggered workflows that help CSMs effectively manage customers from SMB through enterprise.
  • Build lifecycle automation: Create onboarding, adoption, renewal, expansion, and re-engagement programs that keep customers progressing between CSM touchpoints.
  • Unify customer intelligence: Bring together product usage, Slack, Gong, and other customer signals to surface trends, sentiment, and actionable insights in one place.
  • Drive commercial growth: Build automated renewal, expansion, upgrade, and Agent activation motions that create the right opportunities for CSMs to engage and grow ARR.
  • Partner cross-functionally: Work closely with CS Programs, Growth, Product, and Marketing to deliver a seamless, AI-powered customer journey across every touchpoint.

Qualifications

  • 4+ years in Digital Customer Success, Scaled CS, Lifecycle Marketing, Customer Marketing, CS Strategy & Ops, Growth, or a CS leadership role at a high-growth SaaS company.
  • Proven experience building scaled customer programs and automation from the ground up.
  • Hands-on experience with AI and CS tooling such as Claude, HubSpot, Pylon, Gainsight, or similar platforms.
  • Founder mentality with the ability to thrive in ambiguity and build systems before a playbook exists.
  • Strong perspective on what modern, AI-native Customer Success should look like.
  • Analytical and data-driven, with a track record of measuring impact and prioritizing the highest-leverage opportunities.

Skills

Required:Customer health scoringCS lifecycle automationAutomation / workflowsAI-powered customer journeyCS tooling

Benefits

  • Top-of-market compensation with meaningful equity, because everyone should share in our success.
  • Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
  • $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
  • Daily meals provided.
  • $300/month commuting stipend to help cover the cost of getting to and from the office.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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