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Customer Success Programs Lead (Education)

Juicebox· Customer Success
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Hybrid (San Francisco)$180k - $280kFull-timePosted 2mo ago

About the role

Role to design and own Juicebox's new Programs layer for customer education, community, and advocacy to drive adoption, expansion, and retention at scale. First hires in CS programs; ownership from scratch with direct reporting line to VP of CS.

Responsibilities

  • Onboarding and Time to Value: Design structured onboarding curricula (101/201/301-style progressions) to accelerate first value and reduce 1:1 CSM time during ramp.
  • Self-Serve Education Infrastructure: Build in-product education, help content, playbooks, and guided workflows enabling customers to self-serve without tickets.
  • Live Programs: Own recurring webinars, office hours, and cohort-based trainings (async and in-person) to deepen adoption of core/advanced features.
  • Content and Curriculum Ownership: Build a cohesive content library and learning path aligned with customer journey.
  • AI-Enabled Content Scaling: Create systems (with AI) to keep education content current amid product changes and accelerate first-draft content for new releases.
  • Certification: Design and run certification programs for customers and internal CSMs.
  • Measurement: Define and track education impact on adoption, time to value, and retention with revenue-driving rigor.
  • Education Tooling: Select and manage LMS/education stack, course authoring, video hosting, in-product guidance, and analytics; decide build vs buy as the program scales.
  • Cross-functional Partnership: Collaborate with CSMs to identify churn/dormancy risks and with Product to feed education-driven feedback into roadmap.

Qualifications

  • 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company.
  • Experience building a customer education motion from scratch.
  • Strong instructional design instincts to simplify complex product workflows into actionable content.
  • Experience using AI tools to scale content production and maintenance.
  • Comfort with live facilitation and asynchronous content (playbooks, guides, docs).
  • Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp).
  • High energy with the ability to juggle multiple projects and conversations.
  • Love for working with customers; founder mentality and ability to operate before a playbook exists; independent.

Skills

Required:Customer EducationInstructional DesignAI for Content Scaling

Benefits

  • Top-of-market compensation with meaningful equity.
  • Comprehensive healthcare with 100% employer-paid medical coverage for employees; generous dependents contribution; dental & vision coverage.
  • $2,000 annual wellness stipend.
  • Daily meals provided.
  • $300/month commuting stipend.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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