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Customer Service Representative- Onsite- West Orlando, FL

Colibri Group· Real Estate – Operations
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West Orlando, FL$20 - $22Full-timePosted 2mo ago

About the role

Onsite customer service role focused on assisting students and internal customers, performing administrative duties, data entry, licensing assistance, and maintaining facilities.

Responsibilities

  • Handles all incoming service-related inquiries either in person or via phone and digital communication channels
  • Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
  • Assists students with licensing applications by processing electronic fingerprints *(this duty requires successful completion of an enhanced background check)*
  • Troubleshoots general customer support technical questions
  • Documents all interactions in CRM system in accordance with established criteria and SLAs
  • Adheres to established departmental metrics by level
  • Performs administrative tasks associated with class processing
  • Completes accurate data entry of student information as well as accurately maintain student and class records
  • Assists students with licensing applications by processing electronic fingerprints
  • Handling deposits and cash transactions
  • Assists in keeping the overall facility neat, clean, and well maintained; keep all brochure holders and supplies well stocked
  • Provide friendly service, support, and encouragement to students
  • Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting
  • Completes other duties and special projects as assigned

Qualifications

  • 1+ year of experience in a customer service and/or administrative position
  • High school diploma or GED is required with some college preferred
  • Ability to work a variety of office hours including occasional evenings, and some weekends
  • Good command of the English language; Bilingual (English/Spanish) preferred
  • Must be comfortable with change and able to shift focus quickly
  • Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
  • Must be reliable and punctual
  • Typing/data entry speed of at least 20 wpm
  • Proficiency with Microsoft Office products
  • Excellent customer service skills, including a pleasant demeanor and tactfulness
  • Ability to multi-task in a fast-paced environment
  • Must have the ability to lift boxes up to 40 pounds on a semi-regular basis

Skills

Required:Customer serviceData entryMicrosoft Office
Last updated Oct 21, 2026. Interested? Apply on the company site.

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