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Store Floor Lead (Sur La Table)

CSC Generation· Sur La Table - Stores
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Hybrid (Ann Arbor, MI)Part-timePosted 2mo ago

About the role

Store Floor Lead at Sur La Table, Ann Arbor, MI, supports the GM/SM as Manager on Duty to achieve sales and operational goals and deliver a #bestincenter customer experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise by staying current on products and completing training, and independently seeking resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
  • Address customer concerns and resolve issues in a timely manner.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions.
  • Consistently meet or exceed monthly sales goals, contributing to store revenue (KPIs: individual sales volume, average transaction value, customer conversion rates).
  • Direct employees to ensure adequate merchandise stock levels and proper merchandising per visual standards.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws; accurately record time worked per policy.
  • Model and communicate SOPs and SLT policies to associates.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership, ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and delivering exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCustomer serviceCommunication
Nice to have:Training & developmentMicrosoft Office
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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