Resident Chef (Sur La Table)
Hybrid (Westlake, OH)Full-timePosted 2mo ago
About the role
Resident Chef leading culinary teams, teaching cooking classes, and managing in-store culinary program to drive sales and customer experience.
Responsibilities
- Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail.
- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
- Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.
- Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.
- Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
- Oversees, addresses, and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty.
- Drive sales growth by developing and implementing strategies to enhance the culinary and retail business.
- Analyze key performance metrics daily and leverage insights to optimize store performance.
- Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.
Qualifications
- Must be 21 years of age or older at the time of employment.
- Culinary degree strongly preferred. We will only consider equivalent experience in exceptional cases.
- 1-2 years’ experience as a culinary instructor.
- 3-4 years of progressively responsible kitchen management experience.
- Valid Food Manager Certification.
- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office Suite and retail systems preferred.
Skills
Required:Leadership and team developmentCustomer experienceSales and KPI analysis
Last updated Oct 21, 2026. Interested? Apply on the company site.
About CSC Generation
AI Native Retail Future: Commerce AGI
CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.
retailautomationAIdataplatformsmergers and acquisitions
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