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General Manager (Sur La Table)

CSC Generation· Sur La Table - Stores
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Natick, MA 01760$85k - $90kfull-timePosted 2mo ago

About the role

General Manager at Sur La Table Natick, overseeing both culinary and retail operations, leading high-performing teams to deliver exceptional customer experiences and achieve sales and operational goals.

Responsibilities

  • Recruit, develop and retain a high-performing team to meet business needs of culinary and retail.
  • Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
  • Conduct regular performance evaluations, provide feedback, and create development plans to support growth.
  • Represent Sur La Table’s brand by creating memorable, educational experiences that inspire repeat visits and loyalty.
  • Maintain product knowledge and pursue training resources.
  • Ensure exceptional customer experience with a Guest Obsessed culture.
  • Address customer concerns promptly to maintain satisfaction and loyalty.
  • Develop and implement strategies including merchandising, marketing, and customer engagement to exceed sales and financial goals.
  • Monitor and analyze key performance metrics daily to optimize store performance.
  • Deliver classes and experiences that drive engagement and sales, with KPIs including sign-ups, product sales, average transaction value, conversion rates, and Google reviews.
  • Oversee daily store operations and ensure compliance with policies and procedures.
  • Maintain accurate inventory, minimize shrink, and ensure proper merchandising.
  • Ensure store safety and cleanliness and address maintenance needs.
  • Maintain accuracy of associate records (time, food safety certifications, personal information).
  • Adhere to wage and hour laws and record time worked per policy.
  • Communicate and enforce SOPs across associates.

Qualifications

  • Must be 21 years of age or older at time of employment.
  • 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
  • Current Food Manager Certification, or ability to acquire certification as needed
  • Proven track record of achieving sales and motivating high-performing sales teams while meeting operational goals.
  • Strong leadership, with ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and delivering exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:Team leadershipCustomer experienceSales & KPI management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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