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Senior Manager, International Customer Supply Chain, rhode

e.l.f. Beauty· Operations
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Hybrid (United Kingdom & EU)£67k - £82kFull-timePosted 2mo ago

About the role

Senior Manager responsible for delivering an exceptional international customer and retail partner experience for rhode’s international business, coordinating with Sales, Demand Planning, Supply Planning, Finance, Operations, distributors and retailers to manage order processing, inventory flow, launch planning, and KPIs across multiple markets.

Responsibilities

  • Serve as a key point of contact between rhode and international distributors and retail customer operations teams, supporting day-to-day execution and market-specific supply chain needs
  • Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
  • Develop a deep understanding of each international distributor and retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs
  • Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
  • Broad understanding of policies, processes and systems relating to retail distributor operations
  • Overseeing and ensuring smooth order processing and timely delivery across international customers, distributors, and retail partners with focus on Innovation planning and customer expansion
  • Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
  • Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads
  • As needed, partner with international distributors, retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage
  • Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk
  • Internal and external collaboration for alignment and identifying opportunities
  • Participate and contribute to customer demand forecasting, maximizing forecast accuracy
  • Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
  • Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence
  • Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
  • Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution

Qualifications

  • Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience
  • 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles
  • Must have experience with Sephora and/or other global prestige beauty retailers
  • Experience supporting international retailers, distributors, or global customer supply chain operations
  • Strong communication skills both verbal and written
  • Excellent Excel Skills and knowledge
  • Proven ability to build strong relationships with retail partners, internal cross-functional teams and deliver results
  • Ability to make thoughtful decisions when data is limited, ambiguous, or evolving
  • Experience managing multiple countries, distributors, or regional supply chain requirements
  • Willingness to travel internationally

Skills

Required:Relationship building with retail partnersAnalytical skills (Excel, PowerPoint, NetSuite, Tableau)Demand forecasting

Benefits

  • Total compensation includes base salary, annual company-based performance bonus, and equity
  • medical, dental, and vision insurance
  • retirement savings plan
  • gender neutral parental leave
  • unlimited paid time off
  • hybrid work environment (3 days in office, 2 days at home)
  • 6 weeks paid parental leave (implicit in description)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About e.l.f. Beauty

A Different Kind of Beauty Company

e.l.f. Beauty is a bold disruptor with a kind heart. We stand with every eye, lip, face, paw and fin. We’re making the best of beauty accessible to everyone.

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