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Manager, SMB Account Management

Block· 20405 S&M - Sales - Square Account Management
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Hybrid (Sydney, Australia)full-timePosted 2mo ago

About the role

Leader of a team of SMB Account Managers responsible for growth and retention across Square’s SMB merchants in APAC, reporting to the Head of Account Management for APAC. Focus on revenue expansion, software adoption, churn reduction, and cross-functional collaboration.

Responsibilities

  • Build and develop a high-performing team: lead 8–10 Account Managers focused on growth and retention for SMB merchants, with coaching and career development.
  • Drive outcomes by owning upsell, retention, and customer satisfaction through pipeline management and hands-on coaching.
  • Establish clear performance expectations and accountability via 1:1s, deal reviews, and team cadences.
  • Partner cross-functionally to surface merchant insights, resolve escalations, and improve customer experience.
  • Support leadership in executing team OKRs and implementing program improvements.
  • Level up the team by identifying enablement opportunities and sharing best practices.
  • Serve as a senior escalation point for complex or high-impact merchant situations.
  • Travel approximately once per quarter for team events or customer meetings.

Qualifications

  • 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
  • 3-5 years of direct people management experience in a quota-carrying or performance-driven environment.
  • Track record of consistently exceeding revenue and retention goals.
  • Experience working with SMB or Mid-Market businesses.
  • Strong coaching skills with demonstrated ability to improve performance across a team.
  • Experience working cross-functionally to resolve issues and improve processes.
  • Excellent written and verbal communication skills.

Skills

Required:Team leadership and coachingAccount ManagementPipeline management

Benefits

  • Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Last updated Jul 29, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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