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Strategic Account Manager, Mid Market

Block· 20405 S&M - Sales - Square Account Management
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BrisbaneFull-timePosted 2mo ago

About the role

Account Manager on the Strategic team responsible for high-value Australian sellers, owning long-term partnerships, driving growth, and aligning Square/Block solutions with seller needs across industries.

Responsibilities

  • Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow presence with mid- to large-market organizations
  • Take full ownership of managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management
  • Anticipate and solve complex seller challenges, leveraging product, payments, and industry knowledge to design innovative solutions in ambiguous environments
  • Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function
  • Contribute to refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy
  • Design and operationalise repeatable approaches to account planning, seller engagement, and opportunity management to improve team consistency and impact
  • Engage and align cross-functional partners (Product, Sales, Implementation, Finance, Marketing) for scalable management of strategic sellers
  • Identify patterns and insights across a book of business and translate them into practical frameworks for others
  • Partner with sales to establish and grow newly onboarded high-value sellers
  • Be the voice of the seller, curating product performance analysis to inform product roadmap decisions

Qualifications

  • 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
  • Industry experience in Hospitality and/or Food & Beverage strongly preferred
  • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
  • Experience collaborating with partners on complex deals or partnerships
  • Experience gathering requirements from customers and building business cases for feature development with product teams
  • Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and GTM teams
  • Ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
  • Confidence engaging and influencing senior decision-makers, both internally and externally
  • Formal sales or negotiation methodology training with ability to adapt approaches by context
  • Experience supporting or shaping go-to-market efforts for new or evolving products

Skills

Required:Account managementStakeholder managementCross-functional collaborationNegotiationSales/process design

Benefits

  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
Last updated Jul 29, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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