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Manager, Enterprise Solutions Engineering

incident.io· Sales
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Hybrid (San Francisco)$180k - $240k + bonusFull-timePosted 2mo ago

About the role

Senior leader responsible for building and growing the Enterprise Solutions Engineering team, hiring, coaching, and contributing hands-on to strategic enterprise deals and technical strategy.

Responsibilities

  • Build and grow the Enterprise Solutions Engineering team: hiring, coaching, and developing SEs
  • Lead evaluations and complex integrations with enterprise customers
  • Participate hands-on in largest enterprise deals and provide technical depth to customers
  • Shape scaling of Solutions Engineering: process, enablement, capacity planning, and hiring strategy
  • Collaborate with Enterprise Sales on technical strategy for major opportunities
  • Gather customer feedback and influence product/engineering roadmaps
  • Develop and maintain technical depth for AI-related conversations and integrations with incident.io
  • Support cross-functional collaboration with Product and Engineering
  • Raise the bar on hiring, coaching, and team operations as the team grows

Qualifications

  • Managed a Solutions Engineering team before (1–3+ years leading a team), and grown ICs directly
  • Hands-on by default: reviews calls, participates in deals, coaches on specifics
  • Technical credibility with engineers and technical buyers; commercial understanding of enterprise deals
  • Experience thinking about SE team machinery: pipeline, targets, enablement, capacity, hiring plans
  • Ambitious, autonomous, comfortable across timezones, able to work in ambiguity
  • Ability to build relationships across team, AEs, Product, and customers; switch between technical and commercial communication

Benefits

  • Market-leading private medical insurance
  • Competitive PTO
  • First Friday of every month off
  • Enhanced 401k
  • Meaningful equity
  • Unlimited AI spend
  • Generous parental leave
  • Two budgets: $1000 setup, $500/year for personal investment
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About incident.io

The all-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams.

incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.

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