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Professional Services Consultant

Cloudflare· Professional Services
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Hybrid (Austin, US)full-timePosted 2mo ago

About the role

Professional Services Consultant for Application Security and Performance at Cloudflare. Responsible for advisory and hands-on implementation/migration services in post-sales, delivering solutions and guiding customers to maximize Cloudflare value. Expert in Layer 7 products (DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL, Page Shield). Hybrid role based in Austin, US with travel.

Responsibilities

  • Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
  • Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
  • Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.
  • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
  • Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Qualifications

  • 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
  • Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
  • Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
  • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
  • Working experience with infrastructure as code tools like Terraform.
  • Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
  • The work will be performed in English. Fluency in Spanish or Portuguese is a strong advantage.

Skills

Required:Customer-facing communicationSolution DesignScripting

Benefits

  • Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
  • Time Off: Flexible paid time off covering vacation and sick leave, Leave programs including parental, pregnancy health, medical, and bereavement leave
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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