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Senior Customer Engineer, Majors - Detroit, MI

Cloudflare· Solution Engineering
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Detroit, MI$0 + equity + bonusFull-timePosted 2mo ago

About the role

Senior Customer Engineer (CE) responsible for technical go-to-market, enterprise onboarding, deployment architecture, and lifecycle expansion with a quota-carrying role. Acts as a trusted advisor guiding enterprise clients from pre-sales validation through onboarding and ongoing account growth, leveraging AI-augmented workflows to improve efficiency and business outcomes.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/technical validation plans; deliver tailored technical presentations, diagrams, and demonstrations; address objections and security/compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as primary executive/engineering contact; design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health, risk, and expansion strategy with Account Executives.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and/or ongoing account growth; ensure deep platform adoption, revenue retention, cross-sell/up-sell opportunities; lead technical QBRs translating capabilities into ROI for executives.
  • Trusted Advisory: maintain continuous senior-level relationships through onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to design and govern technical resources; publish SOPs, best practices, and technical guides to raise the technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with varying years by level.
  • Architectural Mindset: ability to white-board and articulate complex enterprise network and security architectures.
  • Consultative & Advisory Skills: strong communication translating technical concepts into business outcomes for engineers and C-level.
  • Commercial Mindset: track record in quota-carrying or revenue-aligned environments; understanding SaaS metrics and enterprise sales cycles.
  • Communication: strong presentation and stakeholder management bridging technical details and C-suite strategy.
  • Technical Breadth: depth in at least four areas: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (caching, HTTP/2, TLS 1.3), AI Proficiency, Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL, APIs, IaC, CI/CD, observability).

Skills

Required:Technical ValidationArchitectural Design & WhiteboardingCommercial & Quota ManagementCustomer Advisory & Stakeholder Management
Nice to have:AI ProficiencyCoding/ScriptingDeveloper Platform Fluency

Benefits

  • Health & Welfare Benefits including Medical/Rx, Dental, Vision, FSA, Commuter Spending Accounts, Fertility & Family Forming Benefits, Mental health support, Global Travel Medical Insurance
  • Financial Benefits including Short/Long Term Disability, Life & Accident Insurance, 401(k), Employee Stock Participation Plan
  • Time Off: Flexible paid time off, parental and bereavement leave, etc.
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Cloudflare

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