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Senior Product Manager

Retell AI· Product
Apply on company site
San Francisco Bay Area$200k - $300kFull-timePosted 2mo ago

About the role

Senior Product Manager at Retell AI responsible for end-to-end ownership of core product areas powering AI-driven conversations, shaping roadmaps, and collaborating with engineering, design, and customers to deliver fast, reliable, and human-like customer experiences.

Responsibilities

  • Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.
  • Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.
  • Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.
  • Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.
  • Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.
  • Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.
  • Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.
  • Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.
  • Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments.
  • Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions.

Qualifications

  • 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products.
  • Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership.
  • Customer-obsessed mindset with regular user interaction and action-oriented feedback loops.
  • Strong cross-functional collaborator with engineering, design, sales, and other partners to drive outcomes.
  • Founder-level ownership and bias toward action, taking responsibility for outcomes end to end.
  • Highly organized and execution-oriented, capable of creating clarity and prioritizing in evolving spaces.
  • Experience working on AI products is a plus, with voice AI experience as a strong advantage.

Skills

Required:Customer discovery and researchPRD authoringProduct strategy and roadmappingCross-functional leadership

Benefits

  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for meals and snacks
  • $200/month wellness reimbursement
  • $300/month commuter reimbursement
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
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