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Account Manager (SMB) India APAC

Sprinto· Customer Experience
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Hybrid (India)Full-timePosted 2mo ago

About the role

Sprinto is an Autonomous Trust Platform helping organizations stay audit-ready across security frameworks, vendors, and customers. The role focuses on managing a high-volume SMB/Startup Launch portfolio in India/APAC, overseeing renewals, growth, and cross-functional collaboration to maintain trust and reduce churn.

Responsibilities

  • Own a high-volume Launch portfolio — renewals, upsells, and day-to-day relationships across a large book of startup and early-stage SMB accounts, prioritising by risk and value.
  • Run the renewal pipeline end to end — track renewals well ahead of expiry, forecast accurately, and close on time.
  • Negotiate commercial terms — pricing, discounts, and contract length, knowing when to hold firm and when to flex, especially on multi-year commitments.
  • Spot and close expansion opportunities — accounts ready to add frameworks or upgrade plans, pitched within renewal conversations.
  • Get ahead of payment and billing risk — intervene on failed payments or lapsed billing before it becomes churn.
  • Work the system, not just the relationship — utilize CRM workflows, templates, and playbooks to manage volume and log renewal stage, risk flags, and outcomes.
  • Partner cross-functionally with Customer Success, Sales, Finance, and the audit team to unblock renewals, resolve billing disputes, and report portfolio health.

Qualifications

  • 2–4 years in account management, customer success, renewals, or sales, ideally in SaaS.
  • Experience in security, compliance, or GRC software is a plus (not required).
  • Confident, direct negotiator with ability to discuss price and terms.
  • Strong organisational discipline and ability to juggle many accounts with dashboards and playbooks.
  • Clear, concise communicator, written and verbal.
  • Analytical ability to read account data (usage, payment status, renewal date) and prioritize.
  • Resilient and proactive, comfortable with pushback and occasional lost accounts.
  • Curious about compliance and security or willingness to learn quickly (SOC 2, ISO 27001).

Skills

Required:Account managementNegotiationForecasting & pipeline managementCommunication

Benefits

  • 100% remote work
  • Annual co-working allowance
  • USD 1,000 annual learning stipend
  • Unlimited leave
  • Health insurance up to INR 10 lakh for you and family, accident coverage INR 10 lakh, life insurance 3x annual salary
  • INR 35,000 workspace setup allowance
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Sprinto

Continuous Security & Compliance Platform

Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.

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