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Senior Support Engineer - Brazil

LiteLLM· Engineering
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RemoteFull-timePosted 2mo ago

About the role

Senior Support Engineer in Brazil to own the support queue, diagnose root issues, and drive customer success for LiteLLM’s OSS AI gateway. Technical role focused on reproducing issues, submitting fixes, and acting as the technical voice of the customer to engineering.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

Qualifications

  • Technical depth and real familiarity with the LiteLLM product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Skills

Required:Support engineering

Benefits

  • Competitive salary
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About LiteLLM

Call every LLM API like it's OpenAI [100+ LLMs]

LiteLLM is an open-source LLM Gateway with 18K+ stars on GitHub and trusted by companies like Rocket Money, Samsara, Lemonade, and Adobe. LiteLLM provides an open source Python SDK and Python FastAPI Server that allows calling 100+ LLM APIs (Bedrock, Azure, OpenAI, VertexAI, Cohere, Anthropic) in the OpenAI format We have raised a $1.6M seed round from Y Combinator, Gravity Fund and Pioneer Fund

aiopsartificial-intelligencedeveloper-toolsgenerative-aiopen-source
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