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Senior Support Engineer

LiteLLM· Engineering
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San Francisco$120k - $170kFull-timePosted 2mo ago

About the role

LiteLLM is seeking a Senior Support Engineer to own the support queue, diagnose complex customer issues, and drive customer success for a developer-focused AI gateway that calls 100+ LLM APIs. The role is technical, hands-on, and rooted in root-cause analysis and close collaboration with engineering.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

Qualifications

  • Technical depth and real familiarity with the LiteLLM product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Skills

Required:Technical support and customer successRoot cause analysisDebugging and troubleshooting

Benefits

  • Competitive salary
  • health, dental, and vision benefits
  • 401k plan with 3.5% match
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About LiteLLM

Call every LLM API like it's OpenAI [100+ LLMs]

LiteLLM is an open-source LLM Gateway with 18K+ stars on GitHub and trusted by companies like Rocket Money, Samsara, Lemonade, and Adobe. LiteLLM provides an open source Python SDK and Python FastAPI Server that allows calling 100+ LLM APIs (Bedrock, Azure, OpenAI, VertexAI, Cohere, Anthropic) in the OpenAI format We have raised a $1.6M seed round from Y Combinator, Gravity Fund and Pioneer Fund

aiopsartificial-intelligencedeveloper-toolsgenerative-aiopen-source
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