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Senior Support Engineer - India

LiteLLM· Engineering
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Hybrid (India)Full-timePosted 2mo ago

About the role

Senior Support Engineer in India to own LiteLLM's support queue, diagnose customer issues, reproduce in customer environments, and drive customers to success with the LiteLLM product. Technical role focused on deep root-cause analysis and collaboration with engineering.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

Qualifications

  • 5+ years of experience
  • Technical depth with the LiteLLM product surface
  • Strong customer obsession and focus on success
  • Bias toward understanding problems deeply and solving root causes
  • Metrics-driven and able to handle high volume of tickets

Skills

Required:Technical depth with LiteLLM product surfaceCustomer-focused problem solvingRoot cause analysisTicket management / support queue

Benefits

  • Competitive salary
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About LiteLLM

Call every LLM API like it's OpenAI [100+ LLMs]

LiteLLM is an open-source LLM Gateway with 18K+ stars on GitHub and trusted by companies like Rocket Money, Samsara, Lemonade, and Adobe. LiteLLM provides an open source Python SDK and Python FastAPI Server that allows calling 100+ LLM APIs (Bedrock, Azure, OpenAI, VertexAI, Cohere, Anthropic) in the OpenAI format We have raised a $1.6M seed round from Y Combinator, Gravity Fund and Pioneer Fund

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