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Field Support Technician

Ultra
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New York City, NY$70k - $100kFull-timePosted 2mo ago

About the role

Field Support Technician role based in New York City, responsible for on-site diagnostics, repair, maintenance, and customer training of Ultra's industrial AI robots. Travel-heavy field position reporting to founders, with emphasis on rapid, hands-on problem solving to restore robot production.

Responsibilities

  • Travel to customer sites to diagnose and repair mechanical, electrical, and robotic issues in the field, swap components, and run preventive maintenance to keep the fleet healthy.
  • Train and support customers’ employees to get the most out of our robots
  • Use your field knowledge to voice customer feedback to product/software/ML teams
  • Document every fix so the remote team can resolve the same issue faster next time
  • When at HQ, assist in building robots through design, component selection, assembly and testing
  • Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up

Qualifications

  • Strong foundation in mechanical and electrical troubleshooting
  • Ability to work closely with customers and empower them with technical knowledge
  • High sense of urgency and ability to act quickly and decisively
  • Willingness to travel frequently (up to 3-4 weeks a month) on short notice
  • Ability to understand complex mechanical and electrical systems and work without manuals
  • Strong customer relationship skills and ability to set and exceed expectations
  • Ability to operate in a high-trust, high-autonomy environment

Skills

Required:Mechanical troubleshootingElectrical troubleshootingCustomer trainingField service logistics

Benefits

  • Equity
  • Benefits (unspecified in detail)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ultra

Practical, general-purpose robots for repetitive industrial tasks

Ultra builds practical, general-purpose robots that are deploying—and producing ROI—today. Unlike traditional industrial automation that’s rigid and complex, our robots are zero integration (able to be installed in hours, not weeks) and are highly flexible, capable of quickly learning new tasks and delivering immediate value to customers. Founded by a team of three-time entrepreneurs with a decade of collaboration, Ultra moves fast. We already have robots in the field generating revenue and data, with plans to rapidly scale deployments this year.

roboticslogisticsaiindustrial
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