General Manager (Sur La Table)
Cincinnati, OHOn-sitePosted 2mo ago
About the role
General Manager responsible for leading retail and culinary teams at Sur La Table in Cincinnati, OH, focusing on delivering best-in-class customer experiences and driving culinary and retail performance.
Responsibilities
- Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
- Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintain expertise by staying current on products, training, and additional resources.
- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
- Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
- Develop and implement strategies, including merchandising, marketing, and customer engagement, to exceed sales and financial goals.
- Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
- Deliver culinary and retail classes and experiences that drive engagement and sales.
- Oversee daily store operations, ensuring compliance with policies and procedures.
- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness; address maintenance needs promptly.
- Maintain accuracy and integrity of associates’ records (time and attendance, food safety certifications, etc.).
- Adhere to wage and hour laws; accurately record time worked.
- Model and communicate SOPs and policies to associates and ensure adherence.
Qualifications
- Must be 21 years of age or older at the time of employment.
- 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
- Current Food Manager Certification, or ability to acquire certification as needed
- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
Skills
Required:People leadership and developmentCustomer experience managementStrategic planning and executionPerformance managementInventory control
Last updated Oct 21, 2026. Interested? Apply on the company site.
About CSC Generation
AI Native Retail Future: Commerce AGI
CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.
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