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Logistics Manager

Fi Smart Dog Collar· Logistics
Apply on company site
New York, NY$95k - $140kFull Time / On SitePosted 2mo ago

About the role

Fi is seeking a Logistics Manager to own the US fulfillment operation end to end, overseeing the 3PL relationship, inbound freight, inventory integrity, and cost per order across DTC, Amazon, and retail accounts.

Responsibilities

  • Own the US 3PL relationship: weekly cadence, SLA scorecards, escalations, and quarterly business reviews.
  • Hold the warehouse to standard on on-time ship rate, order accuracy, receipt to putaway time, damage, and shrink.
  • Drive root cause fixes on misships, mispicks, short shipments, and mislabeling, partnering with CX to reduce tickets.
  • Own inventory integrity: WMS accuracy, cycle counts, physical audits, and reconciliation with the 3PL's system.
  • Manage kitting, assembly, and value-add work orders, and staff the site ahead of peak.
  • Build and maintain SOPs for receiving, storage, picking, packing, and shipping.
  • Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments.
  • Manage forwarder and broker relationships and keep documentation audit-ready.
  • Support new fulfillment nodes and international warehouses from partner selection through cutover.
  • Own the fulfillment cost line end to end, cost per order/unit, storage, and build cost-to-serve by channel.
  • Audit 3PL and carrier invoices monthly; recover credits for billing errors and deviations.
  • Negotiate and manage carrier rate cards and run rate reviews and re-bids; pursue cost-down initiatives.
  • Partner with finance on logistics budget: accruals, forecast to actual, cost per order targets by channel.
  • Own returns end to end, including intake, grading, restock, refurb, disposition; drive cost per return down.
  • Feed return reasons back to product, quality, and CX to fix defects at the source.
  • Inform planning, launches, and commercial conversations with fulfillment realities; support packaging, labeling, and readiness for new products and channels.
  • Collaborate with data and engineering to automate tracking, reduce errors, and improve shipment visibility.

Qualifications

  • 5+ years in logistics, fulfillment, or 3PL operations at a company shipping physical products (ideally hardware or DTC).
  • Direct experience managing a 3PL or running a distribution center.
  • Supply chain finance fluency: landed cost, cost per unit, cost per order; ability to defend a fulfillment cost model.
  • Hands-on inbound freight experience across forwarders, ocean/air, customs brokerage, and related documentation.
  • Track record auditing invoices and recovering money; persistent in obtaining credits.
  • Experience designing and running reverse logistics and returns processes.
  • High data literacy; comfortable with ERP/WMS (NetSuite or similar); SQL and advanced spreadsheet skills a plus.
  • Systems mindset with bias toward action; ability to fix processes rather than just clear queues.
  • Experience scaling logistics operations in hardware or IoT companies.
  • Multi-node or multi-3PL network experience; international expansion experience including EU/UK VAT and non-US warehouses.
  • Retail compliance exposure (routing guides, EDI, chargebacks).
  • Six Sigma or formal process improvement training.

Skills

Required:3PL managementInbound freight managementCost-to-serve modelingERP/WMS (NetSuite or similar)

Benefits

  • Flexible PTO
  • Full medical, dental, and vision insurance
  • Free access to One Medical, Kindbody, and Talkspace
  • Dog-Friendly office
  • $500 annual donation to a dog charity through BarkBack Program
  • Free Fi Membership for your pets
  • Gifting program for friends and family
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Fi Smart Dog Collar

Dog GPS & Health tracking | $19/month | Fi Smart Dog Collar

Fetch the most advanced GPS, behavior, and activity tracking technology for your pet.

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