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Operations Support - Remediation and Feedback

OnePay· Customer Operations
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Bangalore (Hybrid)Full-timePosted 2mo ago

About the role

Role focused on leading customer remediations and driving improvements from Enterprise feedback. Collaborates with Product, Operations, Risk, and Compliance to remediate issues, create remediation plans, capture evidence of closure, and triage feedback to drive enhancements.

Responsibilities

  • Primary operations point of contact for issue remediations
  • Work cross-functionally with Compliance, Engineering, Risk, Operations and other stakeholders to establish detailed remediation plans (impacted population analysis, communications, customer account impact, etc.)
  • Track and document issue remediation to closure and provide regular updates on progress and blockers
  • Hold issue owners accountable to deadlines and deliverables
  • Coordinate executive sign-off and capture remediation evidence for issue closure
  • Manage and drive the Operations Feedback process to triage, research, and track enhancements

Qualifications

  • 10+ years operations or risk management experience in consumer banking or fintech
  • Experience analyzing operational feedback and identifying systemic improvement opportunities
  • Experience managing structured intake processes, backlogs, or idea pipelines
  • Bachelor’s degree
  • Holistic thinker who understands upstream and downstream impacts and collaborates effectively cross-functionally
  • Strong ownership and customer-centered mindset, with a focus on delivering high-quality, business-impacting outcomes
  • Attention to detail, critical thinking skills, and ability to work independently and as part of a team
  • Comfort navigating ambiguity and adapting to changes in direction in a fast-paced environment, while supporting multiple simultaneous remediation and improvement efforts
  • Strong analytical and written communication skills, with the ability to synthesize complex information clearly
  • Continuous improvement mindset with strong problem-solving skills and keen sense of innovation

Skills

Required:Operations managementRisk managementProcess improvement / continuous improvementCross-functional collaboration

Benefits

  • Competitive salary, stock options, and benefits from Day 1
  • Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
  • Hybrid work model (Bengaluru office three days a week)
  • Various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
  • Monthly transport and work-from-home allowances
  • A high-growth, mission-driven, inclusive culture where your work has real impact
Last updated Sep 10, 2026. Interested? Apply on the company site.
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About OnePay

More. For your money.

OnePay combines mobile banking, debit rewards, a digital wallet and more in one app. Banking services provided by bank partners, Members FDIC.

mobile bankingdigital walletdebit rewardscredit builderpay latercash rewards
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