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Client Success Manager (Health Payers)

Blueberry Pediatrics· Sales
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Remote$100k - $140k + bonusFull-timePosted 2mo ago

About the role

The Client Success Manager (CSM) is the single point of contact and trusted advisor for an assigned portfolio of health plans and employers, owning the post-sale relationship end to end to drive activation, engagement, retention, outcomes, and expansion.

Responsibilities

  • Be the single point of contact. Understand your clients business, their business objectives, what has been sold along with the expected outcomes and ensure we collectively exceed those expectations.
  • Know everything happening in your accounts without being a gatekeeper. Anyone at Blueberry engaging your client loops you in before and after; you keep a complete picture of the relationship.
  • Drive activation and engagement. Grow the active, enrolled member base within existing accounts — the largest and most controllable growth lever in a per-member model.
  • Reduce churn and protect retention. Keep clients healthy, renewing, and expanding.
  • Drive outcomes. Deliver and socialize the clinical and member outcomes (e.g., avoidable-ED reduction) that prove Blueberry's value and justify expansion.
  • Operationalize a consistent client experience: QBRs, annual satisfaction survey, mutually-agreed improvement plans, and executive-sponsor alignment.
  • Hold everyone accountable. Hold Blueberry's implementation, product, and support teams accountable to resolve client issues; hold the client team accountable to their rollout commitments.
  • Grow the account commercially. Expand into new populations and states and become a trusted advisor to the client's key stakeholders. Tee up and partner with the hunter/sales team on net-new expansion; be in the room for commercial conversations whenever it makes sense.
  • Manage scope. Triage across the strategic and the tactical in the same day, and know when to escalate.
  • Act as the operational project manager for your accounts. Maintain high-level visibility and fluency in day-to-day operations of your portfolio — including implementation status, claims submission, and invoicing accuracy — proactively addressing friction points.

Qualifications

  • 7+ years in client success, account management, or strategic consulting, ideally owning a portfolio of enterprise or health-plan relationships with direct accountability for retention and expansion.
  • Demonstrated track record of growing existing accounts — increasing activation and engagement, protecting retention, and expanding into new populations, products, or geographies.
  • Experience selling, or carrying a number alongside a sales team. Comfortable leading commercial conversations and closing expansion, not just managing the relationship.
  • Healthcare experience, especially payer, Medicaid managed-care, or value-based / member-engagement models, with fluency to speak credibly to clinical outcomes and per-member economics (a strong plus).
  • Operating experience in an early-stage or high-growth environment — building process where none exists, balancing strategic and tactical work in the same day, and holding cross-functional teams accountable.

Skills

Required:Client relationship managementStrategic account growthCommercial/did-close sales exposure
Last updated Aug 6, 2026. Interested? Apply on the company site.
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About Blueberry Pediatrics

Unlimited 24/7 Virtual Care from Top Pediatricians

Blueberry provides unlimited, on-demand 24/7 virtual care from board-certified pediatricians and proactively checks your child’s development. Gain peace of mind knowing your child is thriving.

consumer-health-serviceshealth-techtelehealthpediatricsdigital-health
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