Innovation Architect
Miro· MOST (Miro Optimization Services & Training)
Hybrid (Global)full-timePosted 2mo ago
About the role
Solution Architect for collaboration and ways of working within Miro’s MOST program, translating business strategy into scalable collaboration architectures, designing governance and operating models, and shaping an outcomes-driven solution roadmap for enterprise customers under a 240-hour annual professional services subscription.
Responsibilities
- Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
- Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
- Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
- Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
- Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
- Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
- Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
- Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
- Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
- Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
- Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
- Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
- Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
- Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
- Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance
Qualifications
- 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
- Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
Skills
Required:Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle managementHuman-Centered Design, Agile methodologies, Design Thinking, or innovation frameworksMiro proficiency (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)Workflow mapping and adoption diagnosticsCommunication and stakeholder managementChange management and adoption enablementLanguage – Japanese (near-native) and English (business-level)
Benefits
- Equity
- Wellbeing benefit
- WFH equipment allowance
- Annual Learning & Development stipend
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Miro
Get from brainstorm to breakthrough with Miro
Speed up product development from ideation to launch. Align teams, break tool silos, and ship what customers need in one AI-powered visual platform.
collaborationvisual platformAI workflowsdesign and planning tools
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