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Senior Scaled Customer Activation Manager | Canada

Ramp· Sales
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Hybrid (Toronto, ON)Full-timePosted 2mo ago

About the role

Scaled Customer Activation owns onboarding, activation, and early growth of Ramp’s self-service customers. Role focuses on building and refining Ramp’s international customer success motions and scaled onboarding to drive activation.

Responsibilities

  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and drive efficient, thorough, and complete onboarding of new Ramp customers at scale
  • Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
  • Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
  • Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
  • Help us maintain an industry-leading satisfaction rate with our customers
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment

Qualifications

  • Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire for ownership and growth in the role over time
  • Proven track record of meeting weekly or monthly KPIs
  • Experience owning a high-volume book of business of 100+ customers at a time
  • Ability to anticipate customers’ needs and position product solutions accordingly

Skills

Required:Onboarding and implementationAccount ownershipProject managementCommunication

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • Group medical, dental, and vision coverage in Canada
  • Life, AD&D, and disability coverage
  • Fertility drug coverage (up to $4,000 lifetime)
  • Group Retirement Plan with employer match (RRSP + DPSP)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
  • Employee Assistance Program and virtual care through Lumino Health
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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