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Senior Presales Engineer

Twilio· Sales
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Hybrid (Mexico), RemoteFull-timePosted 2mo ago

About the role

Senior Presales Engineer on Twilio’s Communications team focused on New Business and Strategic segments. Delivers Technical Win and best Product Fit, leads technical pre-sales, demonstrations, architecture proposals, and customer engagements, primarily in a remote-first role based in Mexico.

Responsibilities

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
  • Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
  • Establish yourself as a trusted advisor to our customers by taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
  • Build and present highly interactive, complex and engaging customer product demonstrations to showcase Twilio’s Communications Products, while forming strong relationships with technical and nontechnical stakeholders.
  • Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
  • Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
  • Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

  • 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products with customer facing experience in delivery or consulting
  • Excellent communicator and presenter able to gain audience confidence
  • Engaging storyteller capable of communicating complex topics to multiple levels of audience
  • Ability to build a deep understanding of a customer’s communications needs and guide toward a technical solution
  • Previous software development experience or working knowledge in: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, React, Vue.js, Angular); Experience building with REST APIs
  • Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience
  • English advanced

Skills

Required:Pre-sales in complex technical environmentsTechnical presentation and storytellingAPI design/consumption

Benefits

  • Working at Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more (vary by location)
Last updated Aug 13, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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