Forward Deployed Engineer
About the role
Cozmo is hiring a Forward Deployed Engineer to deploy and build production-grade AI agent systems for enterprise property claims, working directly with founders and the CTO to implement end-to-end solutions within customer operations.
Responsibilities
- Deploy into enterprise claims operations and own technical outcomes end to end
- Build production agent systems: prompt architectures, tool use, routing, evals, fallbacks, the glue between LLMs and systems that were never meant to have APIs
- Reverse engineer legacy claims software and make it programmable
- Design the data layer as you go. Every claim we touch generates hundreds of structured data points, and the pipelines you build become the moat
- Ship during live go-lives with hard dates and executives watching, including hurricane season surges where volume triples overnight
- Convert field solutions into platform primitives so each deployment is faster than the last
Qualifications
- Exceptional CS fundamentals from a top program, or the self-taught equivalent with proof
- 0 to 4 years of experience. New grads welcome if your work says more than your resume
- Strong in Python or TypeScript, comfortable across the stack, able to go from empty repo to production system alone
- Hands-on LLM engineering: you have built agent systems, written evals and know where models break
- First-principles reasoning and ability to redesign workflows in collaboration with senior stakeholders
- Evidence of ambition: research, startup, open source, competition results, shipped products
Skills
About Cozmo AI
Multimodal AI Employees That See, Speak, Think and Do for Enterprises
Cozmo AI is building the platform for regulated enterprises to deploy their own AI employees. Cozmo is a system of work for complex enterprise operations. Companies use Cozmo to build and deploy AI employees, which are a collection of agents that own workflows end to end. They talk to customers, read documents, interpret videos, apply company policies and update systems like Guidewire, Temenos and Salesforce, pulling humans into the loop only when real judgment or escalation is needed. Every decision the AI employee makes is logged, including its reasoning and policy reference, providing a complete audit trail for compliance and operations without additional manual effort. This is managed by our proprietary Agent Protocol Engine (APE), the control layer that keeps shared context, enforces policy and ensures every step is tracked for regulated industries. Cozmo is live with 10+ enterprises, including Fortune Global 500s, like Nestlé, and has already handled over 1M production calls and 10M interactions; cutting costs by up to 70% and turning roughly 1 in 13 conversations into revenue.
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