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Senior Forward Deployed Engineer (Mandarin Fluency Required)

Retell AI· Applied AI
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San Francisco Bay Area$160k - $300kFull-timePosted 2mo ago

About the role

Senior Forward Deployed Engineer delivering Retell's voice AI solutions to enterprise clients, embedding with customer teams to build production-ready systems; requires Mandarin fluency to support China-based customers and partners.

Responsibilities

  • Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
  • Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
  • Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)
  • Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
  • Scope projects, resolve blockers, and align teams with concise updates.
  • Codify reusable patterns into tools or platform components.
  • Translate field feedback into actionable product and GTM recommendations.

Qualifications

  • 2+ years in customer-facing technical role.
  • Fluent in both Mandarin and English, with the ability to communicate effectively with enterprise customers.
  • Open to occasional travel, including international travel to support customer engagements when needed.
  • Excel at communicating and explaining complex technical concepts to both technical and non-technical audiences.
  • Have delivered production systems in fast-paced, ambiguous environments.
  • Write production-grade code in Python, JavaScript/TypeScript, or a similar language.
  • Understand LLM-powered systems and their impact on user experience.
  • Proactively manage risks, drive execution, and maintain momentum under pressure.

Skills

Required:Full-stack integrationPythonJavaScript/TypeScriptMandarin and English communication

Benefits

  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for meals and snacks
  • $200/month wellness reimbursement (gym, fitness classes, etc.)
  • $300/month commuter reimbursement (gas, Caltrain, etc.)
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
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