Director, B2B Operations Enablement
Hybrid (New York City)$200k - $230kFull-timePosted 2mo ago
About the role
Director responsible for building scalable B2B operations enablement, owning systems and processes to make enterprise program launches repeatable and scalable across apprenticeship and upskill programs, partnering with CS, Product, Learning, and Engineering.
Responsibilities
- Own the scaling of existing programs and client launch operations. Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients — including launch planning, QA, cross-functional coordination, and go-live readiness.
- Design operational infrastructure for new modalities. Build the operational backbone for new delivery models (partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes) prior to go-live.
- Build scalable S4B ops processes. Design and continuously improve processes for preceptor operations, admissions workflows, sponsorship management, and overall ops efficiency.
- Work cross-functionally. Align Product on tooling needs, coordinate with Learning on program readiness, and involve CS and Solutions Architecture on client-facing implications.
Qualifications
- 8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships.
- 2+ years of consulting experience (or strategy roles)
- Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick
- Strong project management instincts: track details, manage dependencies, and keep launches on schedule
- Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
- Ability to manage a team while staying close to the work yourself
- Comfort with ambiguity — you can build structure where there isn't any
Skills
Required:Program launch managementOperational design and documentationCross-functional collaboration
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including: Guidance of 15 days PTO annually; Stepful closed the last week of December; 15 work-from-anywhere days; 10 public holidays observed for 2026
Last updated Sep 30, 2026. Interested? Apply on the company site.
About Stepful
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Stepful trains people with a high school education in 4 months and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.
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