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Client Strategy Associate

PHIL· Business Operations
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Remote$100k - $140kFull-timePosted 2mo ago

About the role

PHIL is seeking a Client Strategy Associate to support pharmaceutical manufacturer programs on the platform, focusing on day-to-day client engagement, data-driven analysis to drive program performance, supporting new launches, and developing recommendations to optimize programs over time.

Responsibilities

  • Support client engagement & program success – Help develop and execute plans to ensure successful program launches while supporting ongoing program optimization and long-term client success. Track key milestones, proactively identify risks, and help drive successful client outcomes.
  • Program coordination & client support – Work closely with clients to support day-to-day needs, translating client goals into actionable next steps for PHIL.
  • Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, identify trends and opportunities, and develop actionable recommendations that help clients and internal teams optimize program performance.
  • Strategic insight generation – Identify opportunities to optimize program rules, prescriber engagement, and patient experiences through rigorous analysis and a strong understanding of client objectives, program performance, and therapeutic area dynamics.
  • Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
  • Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
  • Data quality & process improvement – Help ensure the quality, integrity, and accessibility of program data while identifying opportunities to improve reporting, tooling, operational processes, and overall efficiency.

Qualifications

  • Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).
  • 3–7 years of experience in a client-facing, consulting, analytics, business strategy, or startup operations role; ideally within healthcare, life sciences, or pharmaceutical environments.
  • Strong analytical skills with high attention to detail; proficiency with business intelligence and data visualization tools (e.g., Looker, Tableau, Power BI, or similar) preferred.
  • Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.
  • A scrappy, resourceful problem solver who's comfortable with ambiguity and can find a path forward without a well-worn playbook.
  • Proven ability to drive results, both through direct execution and by influencing cross-functional partners.
  • Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.

Skills

Required:CommunicationClient relationship managementData analysis / BI tools

Benefits

  • Ground-floor opportunity with one of the fastest-growing startups in health-tech.
  • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
  • Competitive compensation (commensurate with experience).
  • Full benefits, including medical, dental, and vision.
  • 401(k) contribution opportunity.
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About PHIL

Digital Hub and Direct-to-Patient Solutions for Pharma

PHIL's digital platform solves medication access and GTN challenges in pharma for retail and specialty-lite brands by simplifying the script journey for patients and providers.

PharmaPatient ExperienceBrand ExperiencePatientsProvidersHCP ExperienceCommercial successGTN gains
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