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Director of Operational & Quality Excellence

PHIL· Operations - PhilRx
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Remote$170k - $180kFull-timePosted 1w ago

About the role

Director responsible for building and leading a best-in-class operational and technical platform with automation and AI-enabled quality controls. Focuses on shifting from manual post-hoc audits to automated, real-time quality monitoring across patient support, pharmacists, and pharmacy technicians. Reports to the VP of Operational Excellence and collaborates with Engineering, Product, Operations, and Client Success.

Responsibilities

  • Quality strategy and AI-enabled monitoring: Define and run the roadmap that moves quality from manual, after-the-fact audits to automated, real-time controls, including AI monitoring that flags error signals before they reach a patient.
  • Software and operational quality: Own quality for our operational workflows and the platform behind them, including test automation and release validation, working side by side with Engineering and Product.
  • Process design at the point of work: Standardize workflows, documentation, and tooling across patient support, pharmacist, and pharmacy technician teams, and embed controls where the work happens.
  • Cross-functional accountability: Run an escalation framework in which every quality issue has an owner, a date, and a path forward, and hold partner leaders to it.
  • A tenured team and executive visibility: Lead the audit, analysis, and quality engineering team (about 10 people, mostly experienced subject-matter experts) through a change in how they work, and give leadership real-time visibility into error rates and their drivers.

Qualifications

  • 10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment
  • 5+ years leading and building a team or function, not only running an existing one
  • Hands-on experience deploying AI, LLM, or automation tools to solve a real quality or operational problem, and you can name the tools and the results
  • Experience shifting work from manual, after-the-fact review to controls embedded in systems, including partnering with Engineering on test automation, release validation, or defect prevention
  • A record of driving results across teams without direct authority, including root cause analyses that led to documented fixes
  • You originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders

Skills

Required:Quality strategyAI/Automation deploymentTest automationProcess design at the point of work

Benefits

  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
  • Paid Parental Leave
  • Competitive compensation (commensurate with experience)
  • Fully remote working environment
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About PHIL

Digital Hub and Direct-to-Patient Solutions for Pharma

PHIL's digital platform solves medication access and GTN challenges in pharma for retail and specialty-lite brands by simplifying the script journey for patients and providers.

PharmaPatient ExperienceBrand ExperiencePatientsProvidersHCP ExperienceCommercial successGTN gains
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