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Senior Product Manager - Launch and Client Success

PHIL· Product
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Remote$150k - $170kFull-timePosted 2mo ago

About the role

Senior Product Manager responsible for the successful launch of new manufacturer and provider clients onto PHIL's platform and ongoing client success post go-live, combining hands-on implementation with product management.

Responsibilities

  • Lead discovery, solutioning, and launch planning for new manufacturer and provider partners, from kickoff through on-time go-live.
  • Guide clients through the B2B2C choices that shape their end-consumer experience, advising on what will and won't work well for patients and providers.
  • Build and test client configuration hands-on, and partner with Engineering to scope, sequence, and ship client-specific changes.
  • Own product roadmap initiatives alongside launch commitments, using data to improve adoption, engagement, and value for manufacturers and providers.
  • Set targets for adoption, retention, and value delivered, drive improvements to client program performance, and use automation and AI to accelerate launches.

Qualifications

  • 6+ years of experience in product management, solutions architecture, or a similar client-facing product role, ideally in a technology-driven environment
  • Recent, hands-on experience owning client or partner implementations from discovery through go-live
  • Experience advising clients on decisions that shape a consumer-facing experience, with knowledge of B2B and B2C product principles
  • Comfort working directly with engineering to scope technical work and make implementation tradeoffs, including file specifications and APIs at the level needed to configure and test
  • A track record of moving product or launch metrics with quantified results
  • Hands-on experience using AI or automation tools to scale work
  • Ability to break down ambiguous work, document clearly, and flex between deep implementation work and standard product management as demand shifts
  • Bachelor's degree or equivalent experience

Skills

Required:Client discovery and launch planningConfiguration and testingRoadmap and data-driven product decisionsAI/automation for launches

Benefits

  • Fully remote working environment
  • Competitive compensation (commensurate with experience)
  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
  • Paid Parental Leave
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About PHIL

Digital Hub and Direct-to-Patient Solutions for Pharma

PHIL's digital platform solves medication access and GTN challenges in pharma for retail and specialty-lite brands by simplifying the script journey for patients and providers.

PharmaPatient ExperienceBrand ExperiencePatientsProvidersHCP ExperienceCommercial successGTN gains
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