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Automation Engineer

Serval· Engineering
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San Francisco, New York, Austin, Charleston$105k - $140kFull-timePosted 2mo ago

About the role

Automation Engineer at Serval building and embedding AI-driven agents inside customer instances to automate IT, HR, Finance, and related service desk workflows; collaborates with Deployment and customer teams to design, implement, and scale end-to-end automations and integrations.

Responsibilities

  • Build in the platform: design and build automations and AI agents inside customers' Serval instances, from onboarding and access requests to the long tail that clogs a service desk.
  • Wire up the stack: integrate Serval with customer systems (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday) so automations complete end to end.
  • Run working sessions: embed with IT, HR, Finance, and Legal teams, pull the real process out of them, and turn it into something buildable the same day.
  • Enable customer builders: turn what you build into reusable patterns and teach customers' own teams to extend them, so adoption compounds after you leave.
  • Partner with Deployment: work alongside Deployment Strategists to hit milestones and surface risk early when a use case is going sideways.

Qualifications

  • Degree in Computer Science or a related field, or equivalent hands-on experience.
  • 2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support).
  • Working knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.
  • Strong communication skills, with the ability to run a working session, challenge a requirement, and translate technical tradeoffs for non-technical stakeholders.
  • Ability to learn unfamiliar software quickly and work independently across several customer accounts.

Skills

Required:APIs and RESTIAM concepts (SSO, SCIM, provisioning)Communication and facilitation

Benefits

  • meaningful early-stage equity
  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
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