Strategic Engagement Manager
New York, New York, San Francisco, California$110k - $200kFull-timePosted 2mo ago
About the role
Strategic Engagement Manager responsible for a small, high-value portfolio of Profound’s most complex enterprise customers, serving as senior strategic advisor, driving AI search programs, guiding cross-functional teams, mentoring others, and partnering with Sales, Product, and Engineering to shape how Profound serves strategic customers.
Responsibilities
- Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 of Profound’s most strategic and complex enterprise customers
- Own the full customer journey from onboarding and implementation through driving measurable, high-value outcomes with the Profound platform
- Lead engagements involving multiple stakeholders, competing priorities, and executive sponsors — independently managing escalations and restoring alignment whenever customer execution moves off track
- Conduct regular strategic business reviews with senior and executive stakeholders, proactively identifying opportunities and mitigating risk across each customer’s marketing and AI search program
- Develop a deep understanding of customer objectives and effectively multi-thread relationships across marketing, operations, product, and executive teams to mitigate risk from stakeholder turnover
- Become a recognized expert in the AI search space, advising customers on sophisticated AI Search strategies grounded in platform data, LLM behavior, and repeated experience
- Mentor Engagement Associates and newer Engagement Managers, and improve the playbooks, templates, and practices the broader team relies on
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals for the company’s highest-value accounts
- Collaborate cross-functionally with Sales, Product, and Engineering to resolve complex technical challenges and shape how Profound serves its most strategic customers
Qualifications
- At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
- A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
- Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
- Self-motivated and driven, with a passion for building deep, trusted customer relationships
- Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking and project management skills
- Experience mentoring, coaching, or informally guiding other team members
- Experience in the search or marketing industry
Skills
Required:Enterprise client managementStrategic advisoryStakeholder managementCommunication
Benefits
- Full range of benefits and perks
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Profound
Optimize Your Brand's Visibility in AI Search
Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.
AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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