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Senior Customer Engineer, Named - Minnesota

Cloudflare· Solution Engineering
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Hybrid (Minnesota)Full-timePosted 2mo ago

About the role

Senior Customer Engineer (CE) at Cloudflare, serving as a quota-carrying technical advisor within the GTM organization. Owns the technical relationship from discovery through adoption and expansion, leveraging AI-augmented workflows to minimize admin tasks and drive measurable business outcomes for enterprise customers in Minnesota.

Responsibilities

  • Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
  • Customer Adoption & Value Realization: Lead/oversight of technical onboarding and implementation; primary executive/engineering contact; manage discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor health scores and telemetry to ensure value delivery and resolve integration bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and/or ongoing account growth; ensure deep platform adoption, revenue retention, and cross-sell/up-sell opportunities; lead QBRs with executives.
  • Trusted Advisory: Maintain continuous relationships with key stakeholders through onboarding, maturity, renewal, and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer; use AI agents and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
  • Broad technical acumen spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding of SaaS metrics, business value, and enterprise sales cycles.
  • Strong communication and stakeholder management skills, bridging technical details and C-suite strategy.

Skills

Required:Technical discovery and architecture designCustomer onboarding and account managementBusiness and value storytelling to executives
Nice to have:AI augmentation and automation

Benefits

  • Health insurance (Medical/Rx)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off
  • Parental, pregnancy health, medical, and bereavement leave
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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