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Senior People Operations Manager

Taptap Send· People Operations
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London, New YorkFull-timePosted 2mo ago

About the role

Senior, hands-on People Operations role focusing on employee relations, multi-country employment setup, and scalable People Ops processes to support rapid global growth. Owns strategy through execution, including new market infrastructure, compliance, and automation to scale internationally.

Responsibilities

  • Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
  • Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
  • Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
  • Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
  • Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
  • Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
  • Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

Qualifications

  • At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment
  • Hands-on experience managing employee relations cases and performance processes, with strong judgement and discretion
  • Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance
  • Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once
  • Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort
  • AI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual
  • Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care
  • Fully office-based role, requiring attendance in the office five days per week; on-site presence required

Skills

Required:Employee relations managementCross-jurisdiction employment setupProject managementData and systems fluency
Last updated Oct 1, 2026. Interested? Apply on the company site.

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