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IT Site Specialist

Ramp· IT
Apply on company site
San Francisco, CA$145.8k - $200.4kTemporaryPosted 2mo ago

About the role

IT Site Specialist role combining hands-on on-site support in San Francisco with administration of Ramp's core SaaS application stack, owning provisioning, access, renewals, integrations, and automation to run a smooth on-ground operation and scalable IT systems.

Responsibilities

  • Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
  • Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
  • Provide deskside/walk-up support and resolve IT tickets end-to-end.
  • Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
  • Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
  • Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
  • Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
  • Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
  • Own application portfolio management — seat counts, usage tracking, and license optimization.
  • Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
  • Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
  • Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
  • Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
  • Support AV/conference room reliability in the SF office.
  • Take ownership of small and large projects, partnering with internal and external teams to deliver.
  • Perform recurring audits on application licenses, access, and hardware; drive remediation.
  • Create technical and user-facing documentation; push the team toward industry best practices.
  • Be an advocate for our users — understand their challenges and remove blockers with empathy.

Qualifications

  • Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
  • Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
  • Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
  • Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
  • Experience managing SaaS application portfolios, license optimization, and vendor renewals.
  • Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
  • Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.
  • Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

Skills

Required:In-person IT supportSaaS/applications administrationUser lifecycle managementSSO/SCIM provisioning

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (United States)
  • One Medical annual membership
  • 401(k), including employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks or 8 weeks at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage through Sun Life (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks or 8 weeks at 100% pay (Canada)
  • Employee Assistance Program and virtual care through Lumino Health (Canada)
  • Private medical insurance through Freedom Elite (United Kingdom)
  • Virtual GP and at-home care via eMed x Livi (UK)
  • Workplace pension through Penfold (UK)
  • Parental leave: up to 16 weeks or 8 weeks at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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