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Director, Product Quality

Agility Robotics· Operations
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Salem, OR$162k - $210kFull-timePosted 2mo ago

About the role

Hands-on, high-impact leadership role responsible for Field Quality, Failure Analysis, and fleet health across all deployed commercial products. Bridges field operations, supplier quality, and product design to contain, root-cause, and permanently prevent field issues.

Responsibilities

  • Own Field Quality & Fleet Health: Establish, monitor, and report on key field quality metrics for all shipping products and deployments.
  • Lead Failure Analysis (FA) & CAPA: Lead and grow Failure Analysis Engineers; drive RCA and CAPA for field returns, hardware bugs, and system-level failures.
  • Field Containment & Rapid Response: Establish containment protocols for critical field escalations, safety events, and fleet-wide failures to minimize downtime.
  • Cross-Functional Feedback Loop: Bridge Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality; drive design-for-reliability (DFR).
  • Manage Closed-Loop Quality Systems: Implement and maintain CAPA tracking across multi-site field deployments and repair depots.
  • Executive Communication & Governance: Host Field Quality Reviews with leadership; present data, Pareto analyses, root-cause findings, and CAPA progress.

Qualifications

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or related field.
  • 10+ years in Quality Engineering, Field Quality, or Reliability Engineering in high-complexity hardware industries.
  • 5+ years of direct people management leading technical engineering teams.
  • Hands-on experience with physical failure analysis on electromechanical systems.
  • Certified or expert practitioner in structured RCA tools (8D, 5-Why, Fishbone/Ishikawa, FTA, FMEA, Gauge R&R).

Skills

Required:Field Quality managementFailure Analysis & CAPARoot Cause Analysis toolsCross-functional leadership
Nice to have:Firmware/Telemetry familiarity

Benefits

  • 6% company match 401(k)
  • Company stock options
  • 100% company-paid medical, dental, vision, and short/long-term disability insurance
  • Benefits on first day of employment
  • Employee Assistance Program (EAP)
  • Flexible PTO or equivalent for exempt; 10 vacation days + holidays for non-exempt
  • Catered lunches four times a week; snacks and refreshments
  • Generous paid parental leave
  • Professional development and tuition reimbursement
  • Relocation assistance for eligible roles
  • Annual discretionary bonus for eligible roles
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Agility Robotics

Industrial Humanoid Automation | Agility

Industrial Humanoid Automation | Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments.

ArcArms and roboticsAutomationDigitHumanoid robotsIndustrial automationcloud platformdistribution
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