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Agent PM

Pace· Applied AI
Apply on company site
LondonFull-timePosted 2mo ago

About the role

Role focused on owning the rollout, success, and expansion of Pace’s agents at large insurance customers in London, translating customer operations into product direction, driving value narratives, and collaborating with Product & Engineering to improve the Pace platform.

Responsibilities

  • Translate customer operations into product direction: Work closely with customers to discover their pain points and success criteria, and translate those insights into clear product requirements and priorities.
  • Drive executive-level value narratives: Lead demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders.
  • Partner with Product & Engineering: Collaborate with Engineering and Product to drive roadmap, surface gaps, edge cases, and improvement opportunities to the Pace platform.

Qualifications

  • High autonomy, bias to action, and curiosity for understanding customers.
  • Experience operating at the intersection of customers, product, and GTM.
  • Clear communication with executives, operators, and technical teams.
  • Ability to turn messy, real-world workflows into clear, executable steps.
  • High-ownership mindset — accountable for outcomes, not just deliverables.
  • Bonus: Founder or startup experience.

Skills

Required:Autonomy and ownershipCustomer operations to product translationExecutive stakeholder communication
Last updated Aug 16, 2026. Interested? Apply on the company site.

About Pace

The AI operations platform for insurance

Pace turns operating procedures for carriers, brokers, and MGAs into agentic systems that execute complex workflows across documents, systems, and customer channels.

AIBPOagentsautomationinsuranceintegrationobservabilityoperational efficiency
Company profileWebsite

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