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Engineering Manager II - Whatsapp

GoHighLevel· Engineering – Revex
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RemoteEmployee IndiaPosted 2mo ago

About the role

Engineering Manager to lead the WhatsApp Team, architecting for massive scale and overseeing end-to-end Phone/WhatsApp platform, high-throughput messaging, and complex onboarding and compliance integrations. Remote-first with India location.

Responsibilities

  • Architect for massive scale: Own the high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters, and shared messaging/voice APIs that support billions of monthly events.
  • Own Phone Billing end to end: usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for the Phone and WhatsApp channels - with zero tolerance for double-charging or lost usage
  • Lead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform that adapts to new regulatory and carrier requirements without invasive engineering change
  • Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems and Service Mesh-based microservices
  • Drive high-concurrency innovation: Lead the design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows serving millions of businesses.
  • Drive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies - including the financial invariants that must be alerted on, not just the technical ones
  • Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently - while implementing guardrails to reduce hallucination and boost reliability
  • Partner with product, infra, security, finance and legal teams to ensure data integrity, access control, and compliance across phone services
  • Develop EM I leaders and senior engineers, build leadership pipeline, succession planning and raise the hiring bar
  • Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence

Qualifications

  • 9+ years of backend engineering experience with 2+ years of leadership
  • proven track record designing fault-tolerant systems at scale (billions of hits/events)
  • deep expertise in distributed systems, event-driven architectures, and asynchronous job processing
  • experience building systems where correctness is non-negotiable (metering, ledgers, billing, payments) with idempotency and exactly-once semantics
  • experience optimizing availability, performance, reliability under load
  • strong experience with relational and NoSQL data models
  • experience designing policy- or rules-driven systems
  • familiarity with monitoring, SLOs, root-cause analysis
  • familiarity with hallucination mitigation strategies in AI/tooling
  • excellent communication and cross-functional collaboration skills
  • hands-on pragmatic leadership

Skills

Required:Backend architectureDistributed systemsBilling and meteringObservabilityLeadership & people managementCross-functional collaboration
Nice to have:Messaging/telecom APIsAI tooling / LLMs

Benefits

  • Remote-first working model
  • Global, diverse, collaborative culture
  • Opportunity to influence a high-scale WhatsApp integration platform
  • Access to AI tooling and modern tech stack
Last updated Oct 21, 2026. Interested? Apply on the company site.

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