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Product Enablement Specialist II - White Label Mobile Apps

GoHighLevel· Engineering – SDET
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RemoteEmployee IndiaPosted 4d ago

About the role

Product Enablement Specialist II independently manages White Label Mobile Apps throughout the full app lifecycle, handling complex customer, submission, and technical scenarios with deep knowledge of Apple and Google requirements, strong troubleshooting, and limited supervision.

Responsibilities

  • Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates.
  • Prepare, submit, and manage apps across the Apple App Store and Google Play Store.
  • Investigate and resolve Apple and Google app rejections.
  • Troubleshoot developer account, build, submission, metadata, configuration, and access issues.
  • Identify apps that are stuck and proactively determine the next required action.
  • Handle complex customer cases and conduct troubleshooting calls when necessary.
  • Guide agency owners through Apple Developer and Google Play Console requirements.
  • Coordinate technical escalations with Product and Engineering teams.
  • Document new rejection scenarios and resolutions for team use.
  • Support PES I specialists with process and troubleshooting questions.
  • Identify recurring operational issues and recommend improvements.
  • Maintain SLA compliance and accurate reporting across assigned apps.

Qualifications

  • Experience in SaaS, technical support, product operations, product enablement, or a similar role.
  • Strong troubleshooting and analytical skills.
  • Strong understanding of customer escalation management.
  • Ability to independently investigate and resolve complex issues.
  • Excellent written and verbal communication.
  • Strong ownership and ability to manage multiple apps simultaneously.
  • Ability to translate technical issues into clear customer communication.
  • Typical Experience: 2–4 years

Skills

Required:Apple Developer Program and App Store ConnectGoogle Play ConsoleApp submission and review troubleshootingBundle IDs, App IDs, certificates, provisioning, API keysAPNs/Firebase or similarGoogle Sheets/Excel (VLOOKUP/XLOOKUP, formulas, data validation)Troubleshooting and end-to-end mobile app workflow testing
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

It's time to take your Agency to the Next Level

HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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