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Customer Retention Specialist

GoHighLevel
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Remote$44k - $52kEE Full-TimePosted 4d ago

About the role

Customer-obsessed role focused on proactive outreach to at-risk customers, driving retention and revenue through consultative guidance, effective objection handling, and data-driven engagement.

Responsibilities

  • Proactive Outreach & Engagement: Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. Identify root causes through active listening and discovery. Provide consultative guidance and structured solutions to retain and support customers.
  • Retention & Revenue Support: Communicate the value of HighLevel’s services clearly and confidently. Handle objections professionally and work toward mutually beneficial outcomes. Identify opportunities for plan optimization, upgrades, or reactivation. Support churn reduction and revenue retention goals by escalating recurring issues to leadership.
  • Customer Experience & Documentation: Deliver personalized, positive support aligned with the company brand. Accurately log all interactions and update CRM records in GHL. Apply appropriate tags and track case outcomes for reporting and analysis. Maintain detailed documentation to support transparency and performance tracking.
  • Continuous Improvement: Identify trends and recurring challenges impacting retention. Provide feedback to leadership on improvement opportunities. Maintain strong product knowledge of HighLevel services and best practices. Take ownership of performance metrics and outreach targets.

Qualifications

  • Bachelor’s degree preferred
  • 2+ years of Customer Service or B2B Sales experience.

Skills

Required:English communicationObjection handlingRemote collaborationOrganization and process orientationGoogle SuiteMultitaskingCustomer-centric mindset
Nice to have:SaaS & CRM familiarity
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

It's time to take your Agency to the Next Level

HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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