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Sr. Product Enablement Specialist - White Label Mobile App

GoHighLevel· Engineering – SDET / Employee India / Remote
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RemoteEmployee IndiaPosted 4d ago

About the role

Senior Product Enablement Specialist focusing on White Label Mobile App operations, handling complex cases, escalations, platform challenges, and process improvements across product and engineering collaborations.

Responsibilities

  • Own complex and high-priority White Label Mobile App cases.
  • Handle advanced Apple and Google rejection scenarios.
  • Lead investigation of recurring submission, build, account, and platform issues.
  • Manage sensitive or escalated agency owner cases through resolution.
  • Identify root causes and determine whether issues require operational, product, or engineering solutions.
  • Coordinate directly with Product and Engineering on high-impact issues.
  • Serve as the central point of contact to align support and billing departments on related customer issues.
  • Serve as an escalation point for PES I and PES II specialists.
  • Maintain advanced knowledge of Apple App Store and Google Play requirements.
  • Investigate new rejection types and establish repeatable resolutions.
  • Create and improve SOPs, troubleshooting guides, and internal documentation.
  • Help ensure processes remain current as Apple, Google, and the White Label Mobile App product evolve.
  • Leverage AI tools and platforms to streamline troubleshooting, accelerate SOP creation, and optimize internal documentation workflows.
  • Coach and mentor PES I and PES II specialists.
  • Assist specialists with complex cases and troubleshooting.
  • Share best practices and recurring learnings with the team.
  • Support onboarding and training of new specialists.
  • Help identify knowledge and process gaps across the team.
  • Analyze recurring blockers, rejection trends, customer issues, and operational inefficiencies.
  • Recommend opportunities for automation and process improvements.
  • Partner with Product and Engineering to reduce manual work and recurring issues.
  • Help improve operational SLAs, customer communication, tracking, and reporting.
  • Participate in pilots and testing of new White Label Mobile App processes and features.
  • Provide operational feedback based on customer and team experience.

Qualifications

  • Strong experience in product enablement, technical operations, SaaS support, mobile app operations, or a related field.
  • Advanced troubleshooting and root-cause analysis skills.
  • Strong knowledge of Apple and Google mobile app submission processes.
  • Experience managing complex customer escalations.
  • Ability to coach and support other team members.
  • Strong written, verbal, and cross-functional communication skills.
  • Ability to identify patterns and turn recurring problems into scalable solutions.
  • Strong ownership and ability to operate independently.
  • Typical Experience: 4–7 years

Skills

Required:Apple App Store requirementsGoogle Play requirementsEscalation managementSOPs and documentationRoot-cause analysis
Nice to have:Automation opportunity identification

Benefits

  • [Not specified in the description]
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

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HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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