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Solutions Manager

Zip· Solutions
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Hybrid (London)Full-timePosted 2mo ago

About the role

Lead onboarding and end-to-end implementation for enterprise customers, configure Zip to solve their problems, train customers, and manage post-sales processes to accelerate time to value.

Responsibilities

  • Lead onboarding for new enterprise customers with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

  • 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You’re able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.

Skills

Required:Stakeholder managementProduct/configuration of softwareProject management

Benefits

  • Start-up equity
  • Health, vision & dental coverage
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About Zip

The future of B2B spend

b2bprocurement
Company profileWebsite

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