Commercial Account Manager
Hybrid (New York City)$170k - $190kFull-timePosted 2mo ago
About the role
Commercial Account Manager at Zip, hybrid in New York City, full-time. Role focuses on trusted advisory, renewal and upsell management, product evangelism, and collaboration with Customer Success to maximize customer value and contract value.
Responsibilities
- You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
- Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
- You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
- You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
- Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
- Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Manage current customers on multi-year contracts to ensure customer value realization.
Qualifications
- 2+ years of technology SaaS experience
- Experience selling to procurement, finance, legal
- Experience driving customer retention and adoption of a SaaS product for enterprise accounts
- Customer management skills; including sales, Account management, and customer service
- Self-driven – you don’t need someone to motivate you to put in your best every day
- You’d describe yourself as organized, efficient with your time, and an excellent communicator
- Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
- Willing to go the extra mile to make sure our customers, company, team, and yourself succeed
Skills
Required:Technology SaaS sales
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Team building events
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Aug 19, 2026. Interested? Apply on the company site.
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