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B2B Operations Enablement Lead

Stepful· Operations
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Hybrid (New York, NY)$180k - $210kFull-timePosted 2mo ago

About the role

Lead the scalable B2B operations enablement for Stepful's business-to-business enterprise launches, owning systems and processes to make program launches repeatable and scalable across apprenticeship and upskill programs, partnering with CS, Product, Learning, and Engineering.

Responsibilities

  • Own the scaling of existing programs and client launch operations. Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients — including launch planning, QA, cross-functional coordination, and go-live readiness.
  • Design operational infrastructure for new modalities. Build the operational backbone for delivery models like partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes.
  • Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency.
  • Work cross-functionally. Align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications.

Qualifications

  • 8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships.
  • 2+ years of consulting experience (or strategy roles)
  • Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick
  • Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
  • Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
  • Ability to manage a team while staying close to the work yourself
  • Comfort with ambiguity — you can build structure where there isn't any

Skills

Required:Operations design and documentationProgram launch managementCross-functional collaboration
Nice to have:SSO / IT QA / platform integrations

Benefits

  • Meaningful Equity Stake
  • Subsidized Medical, Dental, and Vision insurance plan options
  • 401(k)
  • FSA, HSA and commuter benefits
  • Learning stipend
  • Open vacation policy
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Stepful

Online Training for Healthcare Jobs

Stepful trains people with a high school education in 4 months and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

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