Head of Deployment & Success
About the role
Lead the deployment and success function for telli, owning the customer base at scale, building and leading a high-performing team, and shaping product strategy through close collaboration with engineering and commercial functions.
Responsibilities
- Build the telli deployment & success function
- Own telli’s customer base as it scales to thousands of customers
- Build and lead an A-player team
Qualifications
- 5+ years experience in commercially-focussed, fast-paced environments (top tier consultancy and/or startup/scaleup)
- Led a sales, customer success, deployment, account management, product or customer operations function, ideally at a fast-growing B2B software company
- Deep understanding of product and AI, ability to communicate with engineers on a technical level, and influence product direction based on customer needs
- Commercial mindset with fluency in revenue, net revenue retention (NRR), expansion, and retention
- Strong people leadership with ability to hire, develop, and maximize team performance
- High agency and urgency, ability to unblock self and team
- Project management and senior stakeholder communication skills, including with large enterprise customers
- Data-driven mindset and AI-focused perspective on commercial activities
- Experience building a function from scratch and creating organizational structure
Skills
Benefits
- above-market pay & equity
- access to any (AI) tool that makes you more productive
- gym subscription (urban sports)
- free dinner in the office
- regular off-sites with the team
About telli
AI phone agents that convert
telli is building AI voice agents that convert leads into sales opportunities for B2C companies. For example, a leading home-buying platform is using telli to fully automate their pre-qualification. We are serving customers in energy, real estate, medical products, and home services. You might think that these B2C companies want to do more self-serve and less outreach. But the truth is outbound calls are what really drive conversion. Historically, managing these calls has been complex and expensive—costing companies hundreds of thousands of dollars. With telli, for the first time, B2C companies can automate the role of a pre-sales agent, end to end.
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