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Deployment Strategist

telli· Operations
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Hybrid (Berlin)€75k - €110kFull-timePosted 2mo ago

About the role

Deployment Strategist responsible for end-to-end deployment for a portfolio of customers, from signature to first production call, including scoping use cases, building/tuning voice agents, handling integrations, and driving pilot-to-production value while creating scalable deployment playbooks.

Responsibilities

  • Own dedicated accounts during pilot phase and drive clear commercial outcomes (pilot conversion rate and revenue)
  • Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on track
  • Identify expansion opportunities and execute upsells during pilot phase
  • Act as trusted advisor to customers and help shape their AI strategies
  • Partner directly with engineering and customers to build, design, and refine AI agents that handle thousands of customer conversations daily
  • Track agent performance against key success criteria and continuously improve
  • Debug technical issues and provide hands-on support during pilot phase
  • Own end-to-end integration of telli agents into customers' tech stack (CRMs, dialers, calendars, ticketing systems)
  • Partner with customer IT and engineering teams to align on data flows, authentication, and security/compliance requirements
  • Build custom function tools and webhooks that connect agents to customer backend systems
  • Troubleshoot integration issues during pilot and production, and document setups so customers can operate independently
  • Build, maintain, and improve workflows for customer onboarding, pilot management, and agent development
  • Lead customer workshops and training sessions to drive product adoption
  • Translate customer needs into actionable product feedback for engineering and product teams
  • Document best practices and playbooks to scale the onboarding function

Qualifications

  • You have >1 yr experience in customer-facing roles : you have managed key customer relationships in high-stakes environments like consulting, technology implementation, sales, or account management
  • You have executive presence & can build relationships: you are credible and can build and manage relationships with different stakeholders within a company incl. leadership
  • You can lead complex projects: you scope, structure, and execute high-stakes deployments end-to-end for large customers
  • You’ve built workflows and AI agents and understand topics like prompt engineering, APIs and workflows
  • You have business sense: you understand customer problems and priorities and can help them succeed with telli
  • you’re an excellent communicator in both English and German (additional languages are a big plus) - especially writing

Skills

Required:Customer-facing stakeholder managementProject leadershipAI agent development

Benefits

  • above-market pay & equity
  • access to any (AI) tool that makes you more productive
  • gym subscription (urban sports)
  • free dinner in the office
  • regular off-sites with the team
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About telli

AI phone agents that convert

telli is building AI voice agents that convert leads into sales opportunities for B2C companies. For example, a leading home-buying platform is using telli to fully automate their pre-qualification. We are serving customers in energy, real estate, medical products, and home services. You might think that these B2C companies want to do more self-serve and less outreach. But the truth is outbound calls are what really drive conversion. Historically, managing these calls has been complex and expensive—costing companies hundreds of thousands of dollars. With telli, for the first time, B2C companies can automate the role of a pre-sales agent, end to end.

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