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Head of Deployment & Success

telli· Operations
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Hybrid (Berlin)Full-timePosted 2mo ago

About the role

Lead the deployment and success function for telli, owning the customer base as it scales to thousands, and building/leading an A-player team to deploy AI-powered voice agents at scale.

Responsibilities

  • Build the telli deployment & success function
  • Own telli’s customer base as it scales to thousands of customers
  • Build and lead an A-player team

Qualifications

  • 5 yrs. experience in commercially-focussed, excellent, and fast-paced environments consisting of: top tier consultancy and/or startup/scaleup
  • Led a sales, customer success, deployment, account management, product or customer operations function, ideally at a fast-growing B2B software company
  • Understand our product and AI deeply, can communicate with engineers on a technical level, and can shape where our product is going and what our customers need
  • Think commercially; fluent in revenue, NRR, expansion, and retention
  • Strong people leader; can hire, develop, and get the best out of a team
  • High agency and urgency; unblocks themselves and the team
  • Strong at project management and communications with senior stakeholders, including large enterprise customers
  • Inherently data driven and AI-pilled on the commercial team
  • Built a function before; comfortable creating structure from scratch

Skills

Required:Deployment & Success leadership

Benefits

  • above-market pay & equity
  • access to any (AI) tool that makes you more productive
  • gym subscription (urban sports)
  • free dinner in the office
  • regular off-sites with the team
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About telli

AI phone agents that convert

telli is building AI voice agents that convert leads into sales opportunities for B2C companies. For example, a leading home-buying platform is using telli to fully automate their pre-qualification. We are serving customers in energy, real estate, medical products, and home services. You might think that these B2C companies want to do more self-serve and less outreach. But the truth is outbound calls are what really drive conversion. Historically, managing these calls has been complex and expensive—costing companies hundreds of thousands of dollars. With telli, for the first time, B2C companies can automate the role of a pre-sales agent, end to end.

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