← All roles

Bike Warranty Specialist

CSC Generation· Bike Assembly Operations/Warranty
Apply on company site
West Valley City, UTFull-timePosted 2mo ago

About the role

Role responsible for assessing and coordinating warranty claims between customers and vendors for bikes and bike parts, communicating with customers throughout the warranty process, managing bike returns, and evaluating the condition of used and returned gear.

Responsibilities

  • Respond to all emails in a 24-hour (business days) period
  • Monitor and manage incoming emails through the warranty bike channel
  • Field warranty claims from both internal and external customers
  • Gather and document relevant case information including issue type, purchase date, warranty status, and vendor details
  • Work through an assigned case list to prioritize and resolve open warranty claims
  • Set up warranty SKUs, receive SKUs, and create orders for customers
  • Process bike specific returns for bikes and bike parts using Interchange
  • Locate and ship parts that were missing or damaged on new bike orders
  • Ship bad products to vendors in exchange for credit or replacement parts
  • Add warranty and replacement items into inventory as needed
  • Identify, count, and sort packages and inventory with a high level of accuracy
  • Communicate with customers throughout the warranty process to provide updates and resolve issues
  • Utilize Microsoft 365 tools including Outlook for email management, Forms for data collection, and Excel for tracking and reporting
  • Create, compile, and maintain reports for accounting
  • Reconcile data between Excel Docs and Interchange reports
  • Maintain a clean and tidy work area
  • Assist in training as needed
  • Work autonomously and manage open warranty cases independently in the absence of the Warranty Supervisor

Qualifications

  • High School Diploma or Equivalent
  • Excellent working knowledge of all current Bike Products and parts as well as associated soft goods
  • Knowledge of Microsoft 365 including Outlook, Excel, and Forms
  • Basic familiarity with AI tools such as Claude or similar productivity-focused AI assistants

Skills

Required:Warranty claim managementCustomer communicationInventory and SKU managementMicrosoft 365
Nice to have:Interchange systemAI tools familiarity

Benefits

  • Competitive compensation
  • Executive Access to brand CEOs and senior leadership
  • AI-First Skill Building with advanced AI tools
  • Accelerated Career Path across a portfolio of brands
  • Competitive benefits: Paid time off, 401(k)/RRSP match, medical/dental/vision, supplemental policies, employee discounts
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation